Heat pumps are everywhere in Matthews, and in the established neighborhoods like Brighton and Habersham, a lot of them have been carrying heating and cooling duty for well over a decade. They’re efficient in our mild Piedmont winters, but when one acts up it doesn’t fail like a straight AC or a furnace — and on an older unit, the diagnosis decides whether you’re looking at a quick fix or a bigger decision.
Here’s the promise up front: we don’t profit by scaring you. A company that shows up and sees an aging heat pump has every reason to find a reason you need a new one before they’ve even diagnosed it. We’d rather fix the reversing valve — our $89 diagnostic tells us what’s actually wrong first — and have you call us again in a few years.
The heat-pump calls we see most:
- Heats but won’t cool, or the reverse — a stuck or failed reversing valve, the part that reverses refrigerant flow between modes.
- Outdoor unit frozen solid — a defrost-cycle fault: a bad defrost board, a failed sensor, or a reversing valve leaving the coil iced.
- Runs nonstop, never satisfies — low refrigerant from a leak, which drops capacity in both modes, or auxiliary heat that isn’t engaging on schedule.
- Strip heat running constantly — usually a charge or control fault forcing the expensive backup heat to carry the load, and you feel it on the power bill.
Repair It, or Plan a Replacement?
Heat pumps generally give you 12 to 15 years. If yours is in that range and the compressor or the reversing valve has failed — the two priciest parts — we’ll set the repair cost beside a replacement cost so you can see the math instead of just hearing an opinion. On the older R-22 systems still out there in Matthews, a refrigerant leak tilts that math further toward replacement, and we’ll say so plainly.
We keep capacitors, contactors, defrost boards, and refrigerant on the truck, so most repairs wrap the same day. We service and install heat pumps of every make and model for homeowners across Matthews and Mecklenburg County, from the Sardis Road corridor over toward downtown. Every job carries up to a 10-year labor and parts warranty, and veterans save 10%.
Also serving: Stallings HVAC · Indian Trail HVAC · Matthews HVAC