Privacy Policy

1. What Does This Privacy Policy Cover?

This Privacy Policy applies to personal information we collect through:

• Online Services: our website, contact forms, scheduling tools, and any digital communications we send or receive in connection with our Services.
• Offline Services: phone calls, in-home service visits, and other offline communications with our team.

This Policy does not apply to information gathered through third-party websites or services, even if linked from our website.

2. What Personal Information Do We Collect?

Information You Provide Directly

We collect personal information you provide when you:

• Submit a contact, scheduling, or quote request form
• Call or communicate with our team
• Make a payment for services
• Opt in to SMS or email communications

This may include your name, mailing address, email address, phone number, service address, payment information (processed and stored by our payment processor), and details about your HVAC service needs.

Information Collected Automatically

When you visit our website, we may automatically collect technical information such as your IP address, browser type, device type, operating system, pages visited, and referring website. We may use cookies and similar technologies to collect this information.

Cookies

We use cookies — small data files stored in your browser — to help our website function properly, remember your preferences, and understand how visitors use our site. You can adjust your browser settings to refuse cookies, but some features of our website may not function properly without them.

3. How Is Personal Information Used?

We use personal information we collect to:

• Schedule and confirm HVAC service appointments
• Communicate with you about your service requests and account
• Process payments
• Send appointment reminders, technician arrival notifications, and service follow-ups
• Send promotional offers and updates (only where you have opted in)
• Respond to your inquiries and provide customer support
• Improve our website and services through analytics
• Comply with legal obligations and protect the security of our operations

4. SMS / MMS Mobile Messaging

We may send SMS text messages to customers who explicitly opt in via the contact form at bryanthvacpros.com. You consent by checking the SMS consent checkbox on our contact form. We use your phone number solely to send the message types described below.

Message types: Appointment confirmations, service reminders, follow-up communications, and/or promotional offers depending on which checkbox(es) you select on our contact form.

Message frequency: Message frequency will vary based on your service activity. You may receive up to 4 messages per month.

Opt-out: You can cancel SMS at any time. Reply STOP to any message. After we receive your STOP request, we will send one final confirmation message and you will receive no further messages. To re-subscribe, submit our contact form again.

Help: Reply HELP to any message for assistance, or contact us at 980-280-7570 or bryanthvacpro@gmail.com.

Carriers: Carriers are not liable for delayed or undelivered messages.

Age requirement: You must be 18 years of age or older to opt in to SMS communications.

Rates: Message and data rates may apply. Contact your wireless provider with questions about your plan.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. With Whom Do We Share Your Information?

We do not sell your personal information. We may share your personal information in the following limited circumstances:

• Service Providers: Third parties who assist us in operating our business (e.g., payment processors, scheduling software providers, email platforms), subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a sale, merger, or transfer of all or a portion of our business or assets.
• With Your Consent: In any other circumstances where you have authorized us to share your information.

We do not share SMS opt-in data or consent with any third parties for marketing purposes.

6. What Steps Are Taken to Keep Information Secure?

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. How Can I Access or Correct My Information?

To access, correct, or request deletion of your personal information, please contact us using the information in the Contact Us section below. We will respond to your request in accordance with applicable law.

8. Can I Opt Out of Promotional Communications?

You may opt out of promotional email communications at any time by clicking the "unsubscribe" link in any promotional email we send you. You may opt out of promotional SMS messages at any time by replying "STOP" to any text message.

Please note that even after opting out of promotional communications, you may continue to receive transactional messages related to services you have requested (e.g., appointment confirmations, service updates).

We use an opt-in standard for text message marketing — we will only send marketing texts with your affirmative consent.

9. Is Personal Information Collected from Children?

Our Services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete that information.

10. How Will I Be Informed of Changes to This Policy?

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this Policy periodically. Continued use of our Services after changes are posted constitutes your acceptance of the revised Policy.

11. State Privacy Rights

Depending on the state where you reside, you may have additional rights regarding your personal information under applicable state privacy laws, including those in California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas, Florida, North Carolina, and other states with consumer privacy legislation.

These rights may include the right to: know what personal information we collect and how it is used; access or receive a copy of your personal information; request correction of inaccurate information; request deletion of your personal information; opt out of the sale or sharing of your personal information; and non-discrimination for exercising your privacy rights.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. To exercise any of the rights described above, contact us using the information below. We will respond within the timeframe required by applicable law (typically 45 days).

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: