Terms of Service

1. Agreement to Terms

By accessing or using our Services, you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

2. Our Services

Bryant Heating & Cooling of the Piedmont, LLC provides residential heating, ventilation, and air conditioning ("HVAC") services in Monroe, NC and the surrounding Union County area, including but not limited to:

• Air conditioning repair, installation, and maintenance
• Heating system repair, installation, and maintenance
• HVAC system tune-ups and inspections
• Ductwork services
• Indoor air quality assessments and solutions

Service area coverage is determined at the time of scheduling. We reserve the right to decline service requests outside our coverage area or outside the scope of our services.

3. Scheduling, Estimates & Pricing

Service requests may be submitted through our website, by phone, or by email. Appointment availability is not guaranteed until confirmed by our team.

Estimates for repair work require an on-site diagnostic visit. Diagnostic fees, where applicable, will be communicated prior to scheduling. Final pricing for repair and installation work is provided after on-site assessment and may differ from any preliminary estimate.

Promotional pricing, discounts, and special offers are subject to eligibility requirements and availability as communicated at the time of booking.

4. SMS Communications

By providing your mobile phone number and checking the SMS consent checkbox on our contact form, you agree to receive text messages from Bryant Heating & Cooling at the number provided.

Message Types

• Appointment confirmations and reminders
• Technician arrival notifications
• Service follow-up messages
• Promotional offers (only where you have separately opted in)

Opt-Out

You can cancel SMS messages at any time by replying "STOP" to any text message. After we receive your "STOP" message, we will send one confirmation and you will receive no further texts. To re-subscribe, sign up again via our contact form.

Help

If you are experiencing issues, reply "HELP" or contact us at bryanthvacpro@gmail.com or 980-280-7570.

Rates & Carriers

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Contact your wireless provider with questions about your plan.

Age Requirement

You must be 18 years of age or older to opt in to SMS communications.

No Sharing

Mobile opt-in data and consent will not be shared with or sold to third parties for their marketing purposes. For more information, see our Privacy Policy.

5. Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, check, and major credit cards. Invoices not paid by the due date may be subject to late fees as permitted by North Carolina law.

By providing payment information, you represent that you are authorized to use the payment method provided and authorize us to charge the applicable amount for services rendered.

6. Cancellation & Rescheduling

We ask that you cancel or reschedule at least 24 hours before your scheduled appointment window. Same-day cancellations or no-shows may be subject to a trip charge to cover the cost of dispatching a technician.

We reserve the right to reschedule appointments in the event of emergencies, severe weather, technician illness, or other unforeseen circumstances. We will notify you as soon as practicable if we need to reschedule.

7. Service Performance & Warranties

We perform work in a professional manner consistent with industry standards. Manufacturer warranties on installed equipment are passed through to you in accordance with the manufacturer's terms.

Labor warranties, where offered, will be communicated in writing at the time of service. Except as expressly stated in writing, we make no additional warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

8. Limitation of Liability

Our total liability for any claim arising out of or relating to services rendered shall not exceed the total amount paid by you for the specific service giving rise to the claim.

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of use, arising out of or in connection with our services or these Terms, even if we have been advised of the possibility of such damages.

9. Customer Responsibilities

To enable us to perform services safely and effectively, you agree to:

• Provide accurate information about your service address and the issue to be addressed
• Grant our technicians safe and reasonable access to the equipment and areas requiring service
• Ensure you have the legal authority to authorize service at the property address provided
• Secure or remove pets and inform our team of any known hazards at the property
• Disclose any known material defects or prior repair history relevant to the service requested

10. Intellectual Property

All content on bryanthvacpros.com, including text, images, logos, graphics, and software, is the property of Bryant Heating & Cooling of the Piedmont, LLC and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on our website without our prior written consent.

11. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or our services shall be resolved in the state or federal courts of Union County, North Carolina. You consent to the personal jurisdiction of such courts.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Services after any changes are posted constitutes your acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms, please contact us: