A heat pump is the right system for our Piedmont winters — it pulls heat from the outside air instead of burning fuel, and Monroe rarely gets cold enough to push one past its limits. When it does act up, though, the symptoms are different from a straight AC or furnace, and that’s where the diagnosis matters.
The calls we get most on heat pumps:
- Heats but won’t cool (or the reverse) — a stuck or failed reversing valve, the part that flips the system between heating and cooling.
- Outdoor unit iced over — a defrost-cycle fault: a bad defrost board, sensor, or reversing valve that’s leaving the coil frozen in cold weather.
- Runs constantly and never satisfies — low refrigerant from a leak, which drops capacity in both modes, or auxiliary heat that isn’t engaging when it should.
- Strip heat running all the time — usually a charge problem or a control issue forcing the expensive backup heat to carry the whole load.
Repair It, or Start Planning a Replacement?
Heat pumps generally give you 12 to 15 years. If yours is past that and you’re looking at a compressor or a reversing valve — the two most expensive parts in the system — we’ll put the repair cost next to a replacement cost so you can see the math, not just hear our opinion. A newer system on its first leak almost always gets fixed; a tired one facing a major part is a conversation worth having.
We keep capacitors, contactors, defrost boards, and refrigerant on the truck, so most repairs wrap up the same day. We repair heat pumps of every make and model and install new ones sized to your home, across Monroe and the surrounding county. From our base just off the Highway 74 corridor in Indian Trail, most of Monroe is about 15 minutes away, so same-day service is usually no problem.
Also serving: Indian Trail HVAC · Waxhaw HVAC · Monroe HVAC Service