It’s a cold January night, the house has dropped into the 50s, and the furnace in your Windrow Estates home — original to a build from the early ’70s, maybe — clicks but won’t light. That’s the call this company was built to answer: a real person picks up, day or night, and we get heat back as fast as the roads from Indian Trail allow, about 15 minutes out.
Plenty of Matthews homeowners have learned to dread the alternative: a company that sends a stranger and turns a small fix into a pitch for a whole new system before they’ve even diagnosed the problem. We don’t run that play — our $89 diagnostic tells us exactly what’s wrong first. If a flame sensor needs cleaning, that’s a flame sensor.
Whether you’re on gas or electric, the failures we run most:
- No ignition — a worn hot-surface igniter, or a flame sensor coated in residue, so the burner catches for a second and drops out.
- Short-cycling — on and off every couple of minutes, usually an overheating limit switch, a dirty sensor, or airflow choked by a clogged filter.
- Blower runs, no heat — a dead igniter, a tripped rollout switch, or a gas valve that isn’t opening.
- Nothing at all — a blown control-board fuse, a failed thermostat, or a door safety switch that didn’t seat.
The One Check We Never Skip — Especially on Older Furnaces
On any gas furnace, we inspect the heat exchanger, and in the older homes around Pine Forest and downtown Matthews that matters even more. A cracked exchanger can leak carbon monoxide into the home, and that is not something we ever wave off or tell you to watch. If we find a crack, we’ll show you exactly what we’re seeing — they’re more common as a furnace ages — and walk through your options before you decide anything.
A deferred heat repair has a way of becoming a midnight emergency, so we’d rather find the small problem in October. Common igniters, sensors, and control parts ride on the truck, so most repairs are one visit.
We work on gas furnaces, electric furnaces, and heat-pump backup heat for homes throughout Matthews and Mecklenburg County. Every repair carries up to a 10-year labor and parts warranty, and veterans save 10%.
Also serving: Stallings HVAC · Indian Trail HVAC · Matthews HVAC